How to book?
To book a tour, please complete the online booking form. We will contact you within 72 hours to complete your booking and arrange payment of the deposit.
Terms and Conditions
Deposit and Payment Information
For all bookings, a non-refundable deposit of $500AU per person is required. All bookings will be confirmed by Moroccan Chill Tours in writing to the lead passenger along with confirmation of balance payment details. The tour balance for all bookings is due 60 days prior to the departure date of the tour; if there is a failure to complete the payment Moroccan Chill Tours reserves the right to cancel the reservation. All prices are in Australian Dollars and include a 10% GST. Please note that a surcharge may be applied to all purchases made by credit card.
Cancellation / Refund Policy
Moroccan Chill Tours reserve the right to change any of the facilities, services, prices, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.
Changes or cancellations made by the passenger must be made in writing to Moroccan Chill Tours prior to the tour departure to be confirmed. Changes to the tour date are treated the same as a cancellation. Changes to the person attending are permitted but must be made 30 or more days prior to departure. Cancellations within 60 days prior to departure are as follows:
- 60 days or more prior to departure, deposit to be retained by Moroccan Chill Tours
- 59-30 days 50% of tour fee is forfeited
- 29-0 days 100% of tour fee is forfeited
Moroccan Chill Tours reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 60 days before departure, except for Force Majeure or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, Moroccan Chill Tours will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard (does not cover the flight ticket or any other item which is not related with the tour operator Moroccan Chill Tours). No compensation will be paid to the Client if cancellation is because of Force Majeure.
Should a passenger fail to join a tour, joins the tour after departure, or leaves the tour prior to completion, no refund will be made.
Minimum Age
Passengers under 18 years old are not permitted on Moroccan Chill Tours.
What’s included?
The tour price and the local payment include:
- All accommodation as listed in the Tour Inclusions Section
- All transport listed in the Tour Inclusions Section
- Sight-seeing and meals as listed in the Tour Inclusions Section
- The services of a group leader as described in the Tour Inclusions Section
What’s excluded?
The tour price and the local payment do not include:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure or online.
Travel documents
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
Insurance
The passenger accepts that the cost of the tour does not include insurance & it is mandatory that all passengers obtain travel insurance while travelling with Moroccan Chill Tours covering personal injury, medical, repatriation, and evacuation expenses. Passengers must be able to provide proof of adequate insurance cover purchased if requested by the group leader or tour representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Moroccan Chill Tours will not accept liability for loss, theft of, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the passenger in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by Moroccan Chill Tours or elsewhere, are not reimbursable. Losses due to ordinary wear and tear or acts of God are not reimbursable. Moroccan Chill Tours will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Moroccan Chill Tours such as hotels, vessels, expedition vehicles, or any other mode of transportation. When obtaining travel insurance the passenger must ensure the insurer is aware of the type of travel to be undertaken.
Our liability
Moroccan Chill Tours aim is to operate all tours as advertised accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. Moroccan Chill Tour reserves the right at any time to cancel or change any of the facilities, services or prices described in our brochure or online and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes.
Low numbers Moroccan Chill Tours reserves the right to cancel a tour due to low numbers. In the event that we cancel a tour, we will provide a full refund for any monies paid to Moroccan Chill Tours. We are not liable to any flight, insurance or any other costs incurred that were not paid to Moroccan Chill Tours. We will not cancel a tour within 60 days prior to the departure date.
The tours operated by Moroccan Chill Tours have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays. All bookings are accepted on the understanding that the Client appreciates such risks and hazards and they undertake all tours at their own volition. If a Client participates in an activity not included as part of a tour operated by the Travel Talk, the Client accepts all responsibility for taking part in such an activity, accepts that no further services will be provided by the company and indemnifies Moroccan Chill Tours against any and all claims related to such an activity. Where the Client suffers death, personal injury or any other loss whatsoever as a result of an activity forming part of the tour arrangements booked with Moroccan Chill Tours, than Moroccan Chill Tours shall only accept responsibility if the death, personal injury or loss was caused by the negligent acts and/or omissions of Moroccan Chill Tours employees, officers, agents or direct suppliers. For the avoidance of doubt, Moroccan Chill Tours shall not be liable for such death, personal injury or any other loss suffered whatsoever if there has been no fault on the part of Moroccan Chill Tours or its partners, or if the cause was the fault of the Client (including without limiting the generality of the foregoing the Client’s participation in any activity/option not specifically detailed as included on the tour or operated directly by Moroccan Chill Tours) or due to the actions of someone unconnected with the tour arrangements or due to circumstances which neither Moroccan Chill Tours nor its partners could have reasonably anticipated or avoided.
Itinerary Changes
It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, boats do occasionally break down, or suffer mechanical or technical problems, or certain facilities on board a coach, train, boat may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances it may be necessary to replace the vehicle or boat which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown.
Visas & Travel Documentation
It is passenger’s responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the passenger’s responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements.
Photos and Marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.